Refund Policy

At itoromi, we want you to feel confident in your wellness journey. This Refund Policy outlines the terms for refunds on any paid services, premium meal plans, or subscriptions we may offer.

Due to the immediate nature of downloadable digital products such as PDF meal plans, these items are generally non-refundable once the download has been accessed or completed, except where required by applicable law.

If you are dissatisfied with a paid service, you may request a refund within 14 days of purchase, provided the content has not been significantly downloaded or used. Requests are reviewed on a case-by-case basis.

To request a refund, contact us at support@itoromi.com with your purchase details and the reason for your request. Please include the email used at purchase and the date of transaction.

Approved refunds will be processed back to your original payment method within 7–10 business days, depending on your bank or payment provider.

Refunds will not be issued for: change of mind after 14 days; partial use of a subscription period; or violations of our Terms of Service.

If we offer subscription services, you may cancel at any time. Cancellation stops future billing but does not refund the current paid period, which remains active until its end date.

For refund questions, email support@itoromi.com or call +44 1223 931193.